TERMS AND CONDITIONS

Balibago, Calatagan,Yocki Beach, Philippines

Rates
Rates quoted are inclusive of all taxes and service charges and there are no additional booking fees. These special low rates are only available when you make full payment for your booking in advance via the Internet.

Rate Changes
All fares and prices quoted are correct at the time of publishing. Such fares, prices, international rates of exchange, government taxes and any other factors outside our control are subject to change, which in turn may affect room rates quoted.

Regardless of a deposit or full payment having been made, any increase in the rates must also be paid by the customer. If such increase is unacceptable, the customer retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering White Castle Resort cancellation cost.

Reservations
All reservations are subject to availability at the time of request. Once the booking is confirmed by the hotel, Reservations are confirmed by our system once guaranteed by your payment.

You will receive a confirmation e-mail containing a voucher that is valid for your room and any other services detailed in the offer conditions. At the time of booking you MUST ensure that the email address given is correct and reachable. If you do not receive any email from our system within 24 hours, you are required to notify us immediately.

It is your responsibility to verify that all reservation details are complete and correct. White Castle Resort shall not be responsible for any loss or delay (direct, indirect or consequential) or third party claims (including any cancellation fees) caused by any incorrect or incomplete details in your reservation request.

Hotel room availability has been given to us in good faith. In the event that the hotel or services are not available, White Castle Resort shall endeavour to remedy the case by offering alternative services. However, White Castle Resort shall not be responsible or become liable in contract or tort for any damage, loss, delay to person or property, additional expenses or inconvenience caused directly, indirectly or as a consequence of such issue.

Hotels

We have taken every reasonable precaution to ensure that the information is fair and correct at the time of publishing, and the facilities are available as described for our resort. However we exclude liability for subsequent alterations and the withdrawal or amendment of facilities.

Please also be aware that the hotels are under renovation from time to time. Hotels take all possible steps to limit disruption to their guests. We cannot accept requests for refunds where a hotel is carrying out renovations whilst a guest is resident.

Check In/Out Time
The check in and check out time varies and depends on the hotel's own policy. In general, check in and check out time is at twelve noon (12:00 PM). However, in some regions, the hotel will only permit check-in from 12:00 midnight and check-out at 12:00 noon. Hotels reserve the right to charge for periods when the room is occupied outside their normal check-in and check-out time.

You understand and agree to adhere to the hotel's own policies on the check-in and check-out time, and release White Castle Resort from any claims in relation to it.

Suitability of Product
White Castle Resort is not responsible for any claims in relation to the travel products and services described on other web sites, including claims that the products or services.

Illustrations
Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.

Privacy
You have read our Privacy Policy and agree that the terms of such policy are reasonable. You consent to the use of your personal information by our site and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the White Castle Resort Privacy Policy.

Payment
You will require cash only payment to pay for your reservation. The customer must be one of the guests checking-in .

You acknowledge and accept that White Castle Resort and its affiliates shall not be liable for, or responsible for any foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the charge amount to your local currency.

Amendments
Any changes to your reservation must be made through our office and NOT through the hotel reservations office. This applies to change of dates, extension of stay, early check out, delayed arrival or cancellation in full or in part. You should also contact us if you have any problems with your reservation on arrival or during your stay.

All requests for additional nights or rooms are subject to room availability. 

Shortening of Stay
The shortening of stay including, but not limited to, early check-outs, reduction of number of rooms or people are considered as partial cancellation which is subject to our cancellation policy as detailed below.

Cancellations
All reservations have a Cancellation Deadline. This is normally 14 working days before arrival until 12:00pm on that day. White Castle Resort local time but varies by hotel and season. Actual deadline will be advised to you on confirmation of your reservation.

Cancellations made prior to the Deadline will receive a full refund, less a handling charge of 5% of the refund value.

All cancellation requests must be made in writing, quoting the booking reference number and the email address you originally used to make your booking. Cancellations are only effective when we have confirmed by email. Proof of sending is not regarded as proof of delivery.

In case of early check-out or shortening of stay, no refund will be made unless the Hotelier or Supplier has accepted and signed differently. Refunds are ONLY possible upon presentation of this written confirmation with authorized signature from the Hoteliers or Supplier.

Special Events
In the periods of high occupancy and Special Events, the hotel shall impose stricter policies and longer cancellation deadlines. The policy will supersede the general terms and conditions. In general 100% penalty charge of your total stay will be applied upon cancellation, no matter the reasons or circumstances.

No Show
If you fail to show up at the hotel and cancellation has not been received at our office and confirmed by email, no refund will be made.

Claims involving refunds require supporting evidence of cancellation and you are required to inform White Castle Resort in writing within 15 days after your check-out date.

Claims
You should contact us immediately if you have any problems with your reservation upon arrival or during your stay. These claims must be reported while services purchased from White Castle Resort are still valid, for remedial action to resolve any problem or irregularity at that time.

All claims must be reported in writing and in every possible detail. Only if such a claim has been lodged will White Castle Resort fully investigate and act on any complaint.

Should you fail to report to us the problems or claims within 6 hours from its time of occurrence, it shall be deemed that you agree to release White Castle Resort from any damages incurred therefrom.

Responsibility of White Castle Resort
White Castle Resort and its third party websites act only as agent for the person or companies providing accommodation, transport or other services, hereinafter called 'Service Providers.' White Castle Resort issues all coupons, vouchers, tickets or other documents on the Service Providers' terms and conditions.

You acknowledge that neither White Castle Resort, nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly or other events beyond White Castle Resort's control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.

White Castle Resort shall not be liable for, or responsible to, any customer in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. White Castle Resort will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided.

Travel Insurance
We strongly recommend that all clients take out travel comprehensive insurance when making a booking.

We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.

Website Content
The website content is subject to change without notice before or during your stay. White Castle Resort has endeavored to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made.

Modification
White Castle Resort may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Governing Laws
This Agreement and its performance shall be governed and construed in accordance with the laws of Thailand and any dispute concerning it or its interpretation shall be adjudicated in that jurisdiction.

Additional Terms
Additional terms and conditions may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

Entire Agreement
This User Agreement, together with any terms and conditions incorporated or referred to herein, constitute the entire agreement between you and White Castle Resort relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.